By registering on our site, you agree to abide by all of our terms of service and confirm that you are over the age of 18, or operating under parental supervision. In order to maintain a safe and helpful community for our users, we may suspend or remove, without notice, any user that we suspect of violating our terms, the rights of our users, or otherwise negatively impacting the service we provide. All decisions regarding inappropriate conduct and use of the site are solely ours.

  1. This is a European retail site. Non Euro residents may be subject to a variable cross border fee applied by their card issuer.
  2. It is your responsibility to be in possession of a valid passport and any visa that may be necessary for travel. Extra Time Online will not be held responsible for any loss or delay that may occur as a result of the passport or visa not being produced for travel.
  3. Once a purchase is made we may need to collect information about you to process the transaction, fulfil your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details. This information will be kept secure and is bound by our confidentiality codes.
  4. Extra Time Online offers its services for a 12 month period, after this time period members will be subject to an annual concierge fee this charge covers any and all services provided by Extra Time Online. The first year's membership is free of charge and subsequent charges are taken yearly automatically on or around the anniversary of the date of 1st purchase at the live euro conversion rate of the day.
  5. Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.
  6. Extra Time Online's packages gives you access to worldwide holidays and as a registered Travel Agent has access to discounts of the full spectrum of travel related services - these discounts by their very nature are variable and Extra Time Online cannot guarantee any percentages off the services we provide.
  7. Extra Time Online reserves the right to make changes to the policies, products and services described in this confirmation pack and also the website at any time without notice. Anyone who uses, or makes decisions based on this information, does so at their own risk. By accessing the website, the user agrees to hold Extra Time Online and it's affiliates blameless against any claims for damages arising from any decisions that the user makes based on this information.
  8. Any and all vouchers or incentives that were issued with the purchased package can be viewed, alongside their respective terms and conditions, by logging into your account using the username and password contained herein.
  9. Signed documentation is required for membership packages to be activated for use. We ask that you aim to send back these signed documents within 14 days of receipt of confirmation. If after 8 weeks we have still not received the requisite signed documents the membership will be cancelled forthwith without recompense.
  10.  Extra Time Online works with a multitude of agents, operators and marketers to ensure we achieve the most competitive prices for our clients. There are strict guidelines that we follow however to ensure that the holidays we booked for our clients meet our stringent guidelines on consumer protection and subsequently there are companies that we will not use however due to their lack of booking protection.


We take every precaution to protect your personal information. We only allow access to the customer database when absolutely necessary, and then under strict guidelines as to what use may be made of such details. We may ask you for proof of identity before disclosing any personal information to you.
We always aim to improve the services we offer. As a result we may occasionally canvass our customers using surveys. Participation in surveys is voluntary, and you are under no obligation to reply to any survey you might receive from us. Should you choose to do so, we will treat the information you provide with the same high standard of care as all other customer information.


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